Shipping & Order Help

U.S. orders only. We currently accept orders from U.S. customers only. Physical products ship within the United States. International ordering is not available at this time.

Updated October 25, 2026. The seven-day routine reporting window below applies to new orders placed after this update, not retroactively to earlier orders. Nothing here limits remedies required by applicable law.

Good coffee should come with clear answers. So should shipping policies, which are traditionally written to be admired from a distance. This one is meant to be read. Here is what to expect from a physical coffee order—and what to do if something goes wrong.

Order help: support@satiricalcoffee.com. Include your order number. Please do not send payment-card details.

Shipping and tracking

Standard shipping is included in the listed coffee price for delivery within all 50 U.S. states. Applicable taxes are calculated at checkout. Coffee orders generally ship within 2–5 business days; after shipment, U.S. transit generally takes 1–5 additional business days. These are estimates, not guaranteed delivery dates. Weekends, holidays, weather and carrier delays can affect timing. Express shipping is not available.

Tracking information is emailed to the address supplied at checkout once it is attached to your order. Tracking may appear before the carrier's first acceptance scan.

Damage, wrong items, or the wrong grind

Please inspect your delivery and email support@satiricalcoffee.com within 7 calendar days after delivery to report visible damage, an incorrect item, or an incorrect grind. Include your order number, what happened, and photos of the bag, label, contents and shipping packaging where available. Keep the item and packaging while we review the issue. We may request reasonable additional information to verify the claim.

Requests for discretionary replacements or refunds reported after this window may be declined. This is our routine reporting policy, not a limitation on legally required remedies, hidden defects, or an insurer's separate claim deadlines.

Who selected the grind?

• You selected a grind and received that selection: choosing the wrong grind is not a fulfillment error. We do not offer a free replacement or refund solely for a selection mistake or change of preference. A different grind generally requires a new paid order.
• Your confirmed order shows one grind, but we sent another: that is our fulfillment error. Once verified, we will arrange the correct replacement at no additional cost, or another remedy required by law.

We compare the order confirmation with the item supplied. If our product description or ordering system caused the problem, contact us so we can investigate; the customer-selection rule does not excuse an error on our side.

Need to change an order or address?

Check the coffee, size, grind and shipping address before payment. If something is wrong, email us immediately. We will check whether a change is still possible, but changes and cancellations are not guaranteed once preparation begins. Shipped orders cannot be changed through our store. A correction, redelivery or replacement caused by an accurately fulfilled customer selection or address mistake may require a new payment; we will explain any charge before you agree.

Delayed, missing, or marked delivered?

A tracking number or “label created” status does not mean the carrier has received the parcel. If your package has not arrived within the estimated delivery period, contact us promptly with your order number. The seven-day window measured from delivery does not run against a package that has never been delivered.

If tracking says delivered but you cannot find it, check your mailbox, parcel locker, safe places and household or neighbors. Carriers sometimes scan early; recheck over the next 24 hours and contact the carrier and us. You can report the issue to us immediately—the 24 hours is an investigation step, not a claim deadline.

A delivered scan alone does not guarantee a refund or replacement, and theft after delivery is not automatically covered. We review tracking, available delivery evidence and the circumstances, help with carrier inquiries where appropriate, and honor applicable rights. If we cannot ship as promised, we will provide any delay notice, cancellation option and refund required by law.

Do not return coffee

Please do not mail coffee back. Returned coffee cannot be resold. Contact us first; we will explain the remedy and whether any further evidence is needed. Sending coffee to our correspondence address does not start or approve a claim.

Other products and subscriptions

The 30-day return terms in our Refund Policy apply to eligible non-coffee merchandise, not a change-of-mind coffee return. For tea or another physical product issue, contact us for help under the terms applicable to that product.

Subscription changes affect future scheduled orders; cancelling a subscription does not automatically cancel an order already charged or in preparation. Use the management link in your subscription email or contact support before the next scheduled charge.

Beanify is a separate digital service. Its image-processing and delivery terms are shown in the Lab; physical shipping rules do not apply to digital images.

Read our Shipping Policy and Refund Policy, or contact us if you need help.