Refund policy

Updated October 25, 2026. The seven-day routine reporting window below applies to new orders placed after this update, not retroactively to earlier orders. Nothing here limits remedies required by applicable law.

Damage, wrong items, or the wrong grind

Please inspect your delivery and email support@satiricalcoffee.com within 7 calendar days after delivery to report visible damage, an incorrect item, or an incorrect grind. Include your order number, what happened, and photos of the bag, label, contents and shipping packaging where available. Keep the item and packaging while we review the issue. We may request reasonable additional information to verify the claim.

Requests for discretionary replacements or refunds reported after this window may be declined. This is our routine reporting policy, not a limitation on legally required remedies, hidden defects, or an insurer's separate claim deadlines.

Who selected the grind?

• You selected a grind and received that selection: choosing the wrong grind is not a fulfillment error. We do not offer a free replacement or refund solely for a selection mistake or change of preference. A different grind generally requires a new paid order.
• Your confirmed order shows one grind, but we sent another: that is our fulfillment error. Once verified, we will arrange the correct replacement at no additional cost, or another remedy required by law.

We compare the order confirmation with the item supplied. If our product description or ordering system caused the problem, contact us so we can investigate; the customer-selection rule does not excuse an error on our side.

Need to change an order or address?

Check the coffee, size, grind and shipping address before payment. If something is wrong, email us immediately. We will check whether a change is still possible, but changes and cancellations are not guaranteed once preparation begins. Shipped orders cannot be changed through our store. A correction, redelivery or replacement caused by an accurately fulfilled customer selection or address mistake may require a new payment; we will explain any charge before you agree.

Delayed, missing, or marked delivered?

A tracking number or “label created” status does not mean the carrier has received the parcel. If your package has not arrived within the estimated delivery period, contact us promptly with your order number. The seven-day window measured from delivery does not run against a package that has never been delivered.

If tracking says delivered but you cannot find it, check your mailbox, parcel locker, safe places and household or neighbors. Carriers sometimes scan early; recheck over the next 24 hours and contact the carrier and us. You can report the issue to us immediately—the 24 hours is an investigation step, not a claim deadline.

A delivered scan alone does not guarantee a refund or replacement, and theft after delivery is not automatically covered. We review tracking, available delivery evidence and the circumstances, help with carrier inquiries where appropriate, and honor applicable rights. If we cannot ship as promised, we will provide any delay notice, cancellation option and refund required by law.

Do not return coffee

Please do not mail coffee back. Returned coffee cannot be resold. Contact us first; we will explain the remedy and whether any further evidence is needed. Sending coffee to our correspondence address does not start or approve a claim.

See Shipping & Order Help for shipping estimates and tracking guidance.

The return instructions below apply to eligible non coffee merchandise. Nothing in this policy limits your statutory rights.

For eligible non coffee merchandise, we have a 30 day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@satiricalcoffee.com. Please note that return instructions will be provided if a return request is approved.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@satiricalcoffee.com.